Cq10 Privacy Policy — User Information Protection
This Privacy Policy explains how cq10 collects, uses, stores, and protects the personal information of users who access our platform in Malaysia. Please read this policy carefully.
Last updated: 2026
Information We Collect
When you use the cq10 platform, we collect several categories of information to keep the platform running securely and to deliver a personalised experience for Malaysian users.
Account Information
- Your full name, date of birth, and email address as provided during registration.
- Phone number used for identity verification.
- Profile information you update in your account settings.
Device & Browser Information
- Device type, operating system, and browser version in use.
- IP address and general location derived from your internet connection.
- Technical data such as screen resolution, time zone, and system language.
Payment Information
- Payment method details such as bank account numbers or local e-wallet identifiers (TNG, Boost, etc.) — stored in masked form.
- Records of deposit and withdrawal transactions in Malaysian Ringgit (MYR).
- Identity verification information required to process transactions above certain thresholds.
Usage Data
- Pages visited, buttons clicked, and time spent in each section of the platform.
- Betting history, games played, and activity records within your account.
- Error logs and technical reports that help us identify and resolve platform issues.
How We Use Your Information
Cq10 uses the information it collects solely for legitimate purposes directly related to platform operations. We do not sell users' personal information to any third party for marketing purposes.
Your information is used to:
- Verifying your identity during registration and login.
- Securely processing deposits and withdrawals in MYR.
- Displaying your betting history and account activity records.
- Sending account-related notifications such as transaction confirmations and security alerts.
- Improving platform performance based on usage patterns.
- To comply with applicable legal and regulatory requirements, including fraud prevention and anti-money laundering obligations.
- Providing customer support when you reach out to us.
Data Storage & Security
Cq10 employs appropriate technical and organizational measures to protect users' personal information against unauthorized access, disclosure, alteration, or destruction.
The protective measures we have in place include:
- Data encryption during transmission using industry-standard security protocols.
- Passwords are stored in hashed form — we never store your password as plain text.
- Access to user data is restricted to staff who need it to carry out their responsibilities.
- Regular security audits to identify and address potential system vulnerabilities.
Your personal information is retained for as long as your account remains active or as required to meet legal obligations. Once an account is closed, data will be kept for a defined period in accordance with compliance requirements before being securely deleted.
While we take every reasonable precaution, no security system can be guaranteed to be 100% secure. We encourage users to also take responsibility for their own account security by using a strong password and keeping their login credentials private.
Information Sharing & User Rights
Third-Party Sharing
Cq10 does not sell or rent users' personal information to third parties. Information may be shared with a limited set of parties only in the following circumstances:
- Payment Providers: Only the information required to process a transaction is shared with approved payment providers, and strictly on a need-to-know basis.
- Legal Requirements: cq10 may be required to disclose information to the relevant authorities if mandated by law or court order.
- Security Safeguards: Information may be shared with relevant parties for the purpose of investigating suspected fraud or illegal activity.
User Rights Over Personal Data
As a cq10 user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
- Right to Erasure: Under certain circumstances, you may request that we delete your personal information, subject to ongoing legal compliance requirements.
- Right to Object: You may object to the processing of your information under certain circumstances.
To exercise any of these rights, please contact the cq10 support team by email at: [email protected]. We will endeavour to respond to your request within a reasonable timeframe.
Changes to the Privacy Policy
Cq10 reserves the right to modify or update this Privacy Policy at any time. The latest version will always be available on this page, along with the date it was last updated. Continued use of the platform after any changes have been made constitutes your acceptance of the revised policy. We encourage you to check this page from time to time.